Workshops & Programmes Workshops A playful Customer Journey Mapping Course Customer Journey Mapping with the Music Thinking Approach TOOLS Stakeholder Mapping Persona Customer Journey 1 day Meaningful Collaboration with Music Thinking Common level of understanding of Music Thinking and some new tools TOOLS Serendipity Lab Mix & Match Strategy Jam 1 day From Empathy to Remix Team workshop ideal for in-house teams working on company values, team building or organisational change subjects TOOLS Serendipity Lab Strategy Jam Soundscape or Performance Remix 1 day Company real score mapping – Coming Soon! Company Real Score Mapping with the Music Thinking Approach TOOLS Company Real Score 1 day Programmes CREATIVITY PROGRAMME Break free of current patterns & thinking QUESTIONS How can we be more creative as a business? How can I be open to new ideas? How can we consistently deliver and constantly surprise our customers? 1-3 weeks THE MUSIC THINKING APPROACH TO SERVICE DESIGN Make my customer happy QUESTIONS How can we genuinely be more customer-centric? 1-3 months ORGANISATIONAL CHANGE Collaborate and co-create QUESTIONS Who are we as an organisation? How can we operate a more flexible and transformative business? What is the best way to visualise our starting points so that everybody knows how we work and what to do? 3-6 months
